This remodeling was the first and most important step in an effort by the DMV to renew its focus on quality customer service. The 30-year-old facility on East Sahara was once a cold, sterile, unfriendly, warehouse like environment. The customer service area was harsh and unfriendly, and inadequate lighting and signage added to the already miserable experience. The newly remodeled facility is now a bright, warm, and pleasing environment for both customers and workers alike. At the time of the remodel, it was estimated that the center would serve up to 500 people a day. Waiting lines were eliminated by incorporating a service number system combined with a central information desk and more service windows.